Counter Sales Service Associate - Johnstone Supply Sacramento

North Highlands, CA

Join Our Team as a Counter Sales and Service Associate! 

Are you passionate about customer service, sales, and the HVAC/R industry? Do you enjoy helping people find the right solution while working in a fast-paced, team-oriented environment? We’re looking for a Counter Sales and Service Associate to join our branch operations and be the face of Johnstone Supply for our valued customers.

If you're ready to build your knowledge, support contractors, and grow your career, this could be the opportunity for you!

What You’ll Do:

  • Deliver prompt, friendly, and professional service to customers in person, over the phone, and online.

  • Help customers select the right products by understanding their needs and offering expert guidance.

  • Process sales transactions accurately using our point-of-sale system.

  • Handle customer returns, warranties, and follow-ups with efficiency and care.

  • Maintain showroom appearance and ensure seasonal and promotional readiness.

  • Recommend additional products and solutions to maximize customer success.

  • Learn and grow your product knowledge through training and self-guided learning.

  • Support warehouse operations as needed, including shipping, receiving, and stocking.

What We’re Looking For:

  • At least 2 years of customer service or sales experience, ideally in HVAC/R or a related industry.

  • Strong communication and multitasking skills—you’re great with people and detail-oriented.

  • A problem-solver with a helpful attitude and a desire to serve.

  • Team player who enjoys collaborating and creating positive customer experiences.

  • Basic computer and math skills; experience with point-of-sale systems is a plus.

  • High school diploma or GED required.

Why You’ll Love Working Here:

  • Competitive pay based on experience 

  • Health benefits starting the 1st of the month after 60 days 

  • 401(k) eligibility after 90 days of employment 

  • On-the-job training and development opportunities 

  • Supportive leadership and an inclusive, team-first culture 

  • Stability in a company with strong values and a clear mission 

We’re more than just a supply house—we’re a trusted partner to our customers and a rewarding place to build your future.

Ready to serve, solve, and grow?

Apply now and join our team at Johnstone Supply!

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