Johnstone Supply

JOB DESCRIPTION

Position Purpose:

Ensures the efficient operation of the store by accurately and safely receiving, processing, and storing incoming products.  Prepares, packs, and scans products for pick-up and delivery.

Subordinate Summary:

No Supervisory Responsibilities

Essential Job Results and Responsibilities:

Warehouse Duties

• Quickly and accurately receives, processes, and stores incoming product shipments. 
• Ensures shipments are inspected and damages or shortages are noted on trucking company delivery document. Initiates freight claim procedure when necessary.
• Checks incoming delivery contents against packing list to verify accurate and full delivery.
• Prepares receiving reports and notes any shortages, damages, or overages.  Promptly reports any discrepancies to supervisors. 
• Verifies vendor part number and Johnstone stock number for all incoming products.  Determines proper bin number and/or location of incoming products.  Stores incoming products in proper location according to bin number or product sequence.
• Selects products from inventory to fill customer orders.
• Prepares, packs, and scans (as appropriate), and stages products for inter-store transfer and customer pick-up and delivery in accordance with established standards (e.g. hazardous materials).  Ensures that packaging is sufficient to avoid damage.
• Processes documentation necessary to ship inter-store transfers and customer orders, including bills of lading, packing lists, small parcel manifests and other necessary documents.
• Loads delivery vehicles and assists customers with will call pickups.
• Processes customer returns. Ensures returns are in sellable condition per company policy. 
• Verifies that warranty paperwork has been properly and neatly filled out. Initiates warranty return process, and stages product in warranty area.
• Performs periodic cycle counting on assigned items to keep accurate records of inventory.  Verifies actual counts of stock against computerized records.  Investigates and reports discrepancies.
• Ensures safety by maintaining cleanliness of warehouse.  Ensures that aisles are free of potential hazards. Reports on unsafe conditions to management.
• Operates hand trucks, pallet jacks, forklifts, order pickers, and other equipment safely and in accordance with organizational procedures.  Monitors equipment and promptly reports any safety or maintenance concerns to supervisors. 
• Always wear protective equipment according to company policies and procedures.  Accesses Material Safety Data Sheets (MSDS) as needed and when appropriate.
• Maintains required hazardous materials, forklift, and other internal and external certifications.

Additional Duties

• May drive delivery truck or van to transport items to other stores or customer locations.  Maintains drivers license and clean driving record. Performs vehicle safety checks before driving.
• May assist with customer service and sales, including answering phones, greeting customers, and servicing the sales counter.
• May assist in annual physical count of full warehouse inventory.
• May assist with special duties and assignments as needed to support the efficient functioning of the store.

General Responsibilities

• Adheres to all company policies, procedures, standards, and business ethics codes.
• Maintains professional communications when interacting with customers and coworkers.  Treats all customers and coworkers with a helpful and courteous attitude.
• Assists in any job duty, special project or task assigned by a manager.

Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities.  Therefore, it is expected that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience: 

Required: 

• High School Diploma / GED required OR equivalent combination of education and experience.
• Clean driving record.
• Always keep the company’s best interest in mind.
• Maintains a professional personal appearance.

Preferred: 

• 6 months experience in warehouse operations in a wholesale environment.
• Experience driving a forklift.
• Experience with computer or barcode driven inventory management systems.

Job-Specific Knowledge, Skills & Abilities

Warehouse Operations

• Basic computer skills, including knowledge and skill in the use of inventory management systems and office software (e.g. Email programs, Internet browsers)
• Basic math skills sufficient to manage inventory, including addition, subtraction, multiplication, and division.
• Ability to use computer systems and manual procedures for organizing and identifying products and communicating with coworkers. 
• Adequate physical strength and stamina to repeatedly lift, carry, move, and set down up to 75 pounds.
• Skill in operation of heavy equipment, including delivery vehicles, forklift, pallet jack, and order picker.
• Strict attention to detail

Personal Effectives

• Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
• Skill in following through on commitments. 
• Ability to manage time in a deadline driven environment.
• Strong ability to multitask and skill in prioritizing work.
• Excellent communication and customer service skills.
• Ability to maintain a positive and friendly demeanor in a stressful and fast paced environment.
• Ability to work efficiently and with a sense of urgency.
• Ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships.
• Ability to meet store accuracy and productivity standards.

Expected Work Behaviors:

Physical Demands & Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

Physical Demands:  While performing the duties of this job, the employee is regularly required to lift, carry, and load up to 75 pounds repeatedly throughout the day; climb and balance on ladders and equipment; walk, stoop, kneel, crouch and crawl; and reach, push, pull and manipulate.  The employee is also frequently required to lift more than 100 pounds with mechanical assistance or the assistance of coworkers.  

Work Environment:  Most work is performed in a warehouse environment without air conditioning, which may include hot and cold temperatures, dust, dirt, and noise.